Shipping Information
ORDER PROCESSING:
Please allow up to 2 working days to process your order. Expect an email within 48 hours to let you know your order is on the way!
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United States
If your country is not listed but you would like to order please contact us!
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. EP Wiring Limited is not responsible for these charges if they are applied and are your responsibility as the customer.
What is Guide Package Protection?
Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.
How do I file a claim with Guide Package Protection?
If you’ve purchased package protection and need to make a claim, head here to File a Claim
How do I buy Guide Package Protection?
Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.
What am I covered for?
Guide Package Protection covers lost, damaged, stolen packages.
How much does Package Protection cost?
The cost of Guide Package Protection depends on the total value of your order.
How long before my delivery is classified as lost?
If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.
What happens if my parcel is stolen / if it says delivered but I haven’t received it?
File a claim as normal here and Guide will go ahead and process your claim.
How do I get a refund for Guide Package Protection?
If your order is in transit, we are unable to refund Guide Package protection.
How long do I have to file a claim?
30 – 45 days depending on the claim type. This is from the date you placed your order.