Política de reembolso
REFUND & RETURNS POLICY
Made-to-Order and Custom Products
The majority of our products, including all wiring looms, are manufactured to order to your individual specifications. These products cannot be resold and are therefore non-refundable.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cooling-off period does not apply to goods made to order or custom manufactured.
If you wish to cancel a made-to-order product before work has commenced, you will receive a partial refund, less a non-refundable booking fee of 20% of the order value to cover administration and scheduling costs. Once manufacture has commenced, no refund will be due. If you are uncertain whether work has begun on your order, please contact us before requesting cancellation.
Stock Items
For stock items (non-custom products purchased from our store), we offer a 14-day return policy from the date you receive your item.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You will also need your receipt or proof of purchase.
A restocking fee of 5% applies to all returned stock items.
To request a return, please contact us at [email protected]. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted. We strongly advise you send your item using tracked and signed for delivery methods as we will not be liable for packages which do not arrive and are not signed for by us personally.
Returns should be sent to: Unit 12 – 11 Dellingburn Street, Greenock, PA15 4RN, Scotland.
Damages and Defects
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at [email protected] so we can evaluate the issue and make it right. This applies to both stock items and made-to-order products.
Non-Returnable Items
The following items cannot be returned:
- All made-to-order products, wiring looms, and custom manufactured items
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges. If you wish to exchange a stock item, please return the original item as described above and place a new order for the replacement.
European Union Customers
If you are located in the European Union, the 14-day cooling-off period applies to stock items only. Made-to-order and custom products remain non-refundable as described above, in accordance with the exemption for goods made to the consumer's specifications.
Processing Your Refund
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at [email protected].